When going into the net I am usually confronted by a dialogue box headed ‘WNetGetUser returned’. In the body of the box is the number 1 and an ‘OK’ button. If I do not click OK I am unable to establish a connection. I am told that my user name or password is invalid. If I do click OK I get a connection. Sometimes the box does not appear when attempting connection and on these occasions I am unable connect - the user name or password is said to be invalid. How can I get rid of this?

This problem can be caused by one of two things: There are invalid characters in the Computer Name box or there is no network client installed. A network client is what is used to connect to a network server over a Local Area Network (LAN) or in your case, the internet. To fix this problem go to Start menu > Settings > Control Panel > Network > Identification tab. In the computer name box type a name for your computer consisting of only letters (A-Z) and/or numbers (0-9). Restart your computer when prompted. If this does not work then you may not have installed a network client. If this is the case talk to your ISP to discuss the appropriate type of network client to install.