I have an innocuous but annoying problem when opening graphics files attached to emails. I am using a Pentium II with Windows 98, and run Eudora Pro 4.2 for email. When I double click on the graphics file in an email, it opens my chosen default program for viewing which is Kodak Imaging for Windows. The image opens, then Imaging goes to the background and I get a Windows error message saying “Access to the specified device, path or file is denied”. I click OK and then just choose Imaging from the task bar and everything is fine. How can I stop this error message from appearing?

A possible reason for this error message appearing is because of a file association problem. Currently, the graphics files on your computer (JPG, GIF, etc…) are associated with Kodak Imaging. However, the associations may be corrupt and thus cause the problems. This is the reason why when you open the graphics file from within Kodak Imaging there is no problem. However, I find it hard to believe that all of the associations could have been corrupted. Go into ‘Windows Explorer’ and double click on a range of different types of graphic files (eg. JPG) to see whether you have the same problem with all of them. (Double-clicking a graphics file in Explorer to open it, in theory, is the same as double-clicking a graphics file in an email to open it, as they both have to open a third party application like Kodak Imaging to view the files). You can get three scenarios now. If you don’t get an error message at all and they open fine, it probably is a problem with Eudora. In this case, I suggest you reinstall Eudora. If you do get the error message on a wide variety of different graphics file formats or just one (eg. JPG) it looks like your graphic files association(s) has been corrupted. In this case, the easiest solution would be to reinstall Kodak imaging (as this will reinstate the graphic file associations). You can do this by going to the ‘Start’ menu > ‘Settings’ > ‘Control Panel’ and open the ‘Add/Remove Programs’ control panel. In the window which appears, click the ‘Windows Setup’ tab and have a look around in there until you find ‘Imaging’ (it may be under the ‘Accessories’ group). Once you have found ‘Imaging’, uncheck the box next to it and click ‘Ok’ to close the window(s). The uninstall will now begin. Once it has been completed, it may ask you to restart your computer. If it does,then do as it asks. After this, go back into where you found ‘Imaging’, retick the box next to ‘Imaging’, and click ‘Ok’ to close the windows(s). Imaging will now install again. If you have tried all of this but are still getting the error message, I suggest that you download a new third-party graphics viewing application. You can find a wide variety of shareware and freeware graphics viewing applications at www.softseek.com/Graphics_and_Drawing/Graphics_Viewing_Managing_and_Cataloging/ .