I would like to update my Microsoft Word application from Word 7.0 to Word 2000. When I load the setup program it says that I must first run the Microsoft ScanDisk to make sure my C drive is Ok. When I run ScanDisk a message appears saying ‘ScanDisk detected an invalid long filename entry on this drive but was unable to fix it’. The only option is to press Ok (which I do). ScanDisk keeps checking but another problem comes up under Directory Structure ‘The C:DIR00001 file or directory is damaged and is currently unusable’. When I click the ‘Fix It’ button the above message just continues to appear and I end up having to cancel the operation. When I look at my C: drive the ‘DIR00001′ file is there but I cannot delete the file. I also tried to delete this directory through the MS-DOS mode of the computer by using the command ‘del C:DIR00001′ (suggested by a friend) but the message ‘Path not found’ appears. What is this file and can I delete it somehow? Any advice would be greatly appreciated as all I want to do is update my Word application. (more…)

Ever since I recently installed a new 10.2gB hard disk drive, ScanDisk has run at startup the message “There is an invalid long filename on this drive which ScanDisk is unable to fix”. How can I fix this? (more…)

I tried twice to download Windows Media Player 7, first time via the Windows Media Player upgrade function and, when this failed, from ZDNet. The problem is after the download completes and Norton Antivirus scans it, the message “Cannot save file” appears. Can you advise? (more…)

My newly-installed 10.2 gb hard drive seems to access data slowly. I sought help from the manufacturer’s website and one of the tests suggested was to check whether my operating system is DMA capable. My operating system is Windows 95 version 4.00.950B which is DMA capable. The website also suggested that I check if my hard drive is already DMA enabled. The trouble though is that the Windows Device Manager doesn’t show a ‘Resources’ tab for the hard disc drives, which (I think) is where the DMA check box should be. When I look for DMA channels in ‘System’ control panel > ‘Device Manager’ tab > ‘Computer’ there does not seem to be a DMA channel for either of my hard drives. How can I be sure whether or not my hard drives are DMA enabled and if they are not how can I enable them? Also, ever since I installed the new hard drive Scandisk has run at startup giving the message “There is an invalid long filename on this drive which Scandisk is unable to fix”. I have no idea what to do about this. What could be causing it? (more…)

When I right click on Start, the open and explore menu items are always grayed out and I cannot access them. Hope you may be able to help. I am using Windows 98. (more…)