My PII 400 MHz runs Windows 98 with 128MB RAM, 60GB hard drive with a Creative Labs AWE64 Sound Card and 64 MB GeForce2 400 MX Video card. Recently I upgraded the video card and the size of my hard drive. Now, when closing down my PC, the following message appears: ‘Msgsrv32. An error has occurred in your program. To keep working anyway click Ignore and save your work in a new file. To quit this program click Close. You will lose information you entered since your last save’. I press Close. Then the following message appears: ‘Msgsrv32. This program caused a general fault protection fault at CTPNPSCN.DRV at ….’. I have visited the Creative Labs site to try to find an updated driver but couldn’t find any. Is there anything else I can do to resolve this problem? (more…)

Periodically I like to save selected e-mails as a backup. Having recently upgraded to Netscape 6.2 and Windows 98 I can now only backup at the rate of one message at a time. Formerly, using Netscape 4.5 and Windows 95 I was able to block select a number of emails and save those as a single text or Word document. Is there some way of doing this with my new set up? I have the feeling that I am overlooking some simple step but have been (obviously) unable to identify it. In both cases I am using Netscape Mail. (more…)

Whenever I start up the PC and try to open a Word document or a Word email attachment, the following message appears: ‘Cannot find the file C:[folder name][file name] or one of its components. Make sure the path and filename are correct and that all required libraries are available’. If I click the close button on the above message box I can then double click the file which now opens normally. However, if I select a Word document in another folder or a Word email attachment the message box returns and I must go through the process again. I have tried uninstalling and reinstalling Word several times without any joy. I am running Windows 98 SE with Word 2000. Can you offer any advice on fixing these problems? (more…)

Recently, I bought a second-hand HP Vectra VL running Windows 95. When the computer is turned on the following message appears: ‘The MSSBLST.VXD driver not present or failed to load. Check your hardware configuration and then restart your system’. I click OK and the message appears twice more. Then I click on OK again and the computer eventually finishes booting. Is this error message serious and can I fix it? There are also other irritants, but I am hoping that if I can fix the MSSBLST.VXD problem then the others might resolve themselves! Any advice would be greatly appreciated. (more…)

I bought a Sony Vaio second hand and every time I use Internet Explorer a new browser window appears with advertising. I have tried cleaning out the Temporary Internet Files and removing downloaded program files but nothing seems to fix the problem. Also I tried to uninstall/reinstall Internet Explorer using the ‘Add/Remove Programs’ control panel. As well, I have been through my program list to uninstall programs which look suspicious. How can I be rid of these annoying windows? It happens every time I connect to the internet, regardless of what site I am looking at online. (more…)