Last week I backed up my files to CD. To backup email, I used the Outlook archive facility. When I attempt to restore the emails, using the Outlook ‘File’ > ‘Import/Export’ function, Outlook told me I was not authorized. Can you help? Another problem is how to set the Word spell/grammar checker to English (Australian)? Outlook uses Word to compose emails. The computer is a two month old Toshiba Satellite Pro 6100 with CD-RW/DVD-ROM and Windows XP Professional with Microsoft Office Professional.

Firstly, don’t try to import the email stores directly from the CD. As CDs are read-only, Outlook may be attempting to write back something to the email store and cannot. Instead, copy the email stores to your hard drive. Make sure that you right-click on the files and clear the ‘Read-Only’ property (as whenever a file is copied to CD, it is set read-only). Secondly, if you have reinstalled Outlook since backing up the emails (or are attempting to import the emails on a different computer) make sure that you have set the password protection in Outlook to the same settings as on the version of Outlook used to backup the emails. The emails may have become encrypted/password protected when exported. To fix the issue with languages in Word, you will need to change your keyboard settings to Australian. Go to ‘Start’ menu > ‘Control Panel’ and open ‘Regional Settings’. Click the ‘Languages’ tab and under ‘Text services and input languages’ click ‘Details’¦’. Make sure that you have ‘English (Australian)’ installed under ‘Installed services’ and that the ‘Default input language’ is set to ‘English (Australian) - US’ (the US is there as the keyboard layout setting). Quite a few people have difficulty in setting the spell and grammar checking language in Word as they find that the ‘Tools’ > ‘Language’ > ‘Set Language’ settings default back to English (US). The reason is that the ‘Set Language’ settings just set the language for the selected text in Word (as each document in Word has language tags specifying the language in which the document was composed). By setting your keyboard to Australian, this will make sure that what you type is typed as Australian English (e.g., colour) as opposed to US English (e.g., color). Thus, the documents you write will be tagged as Australian English and spell/grammar checked as Australian.