Recently I realised my virus scanner was not correctly installed on the computer. When the virus scanner was correctly installed it immediately identified the presence of the ‘DO loader’ Trojan virus, with the unhelpful message ‘Virus cannot be disinfected’. Upon contacting the company who make the virus scanner, their help desk provided me with some commands to run through Safe Mode to remove the virus. However, all I received was ‘Bad command or file name’. My ISP recommended trying a free online virus scanning service, but that failed to even detect the virus. How can I get rid of this virus from the computer? (more…)

When double-clicking on an Outlook Express email message to open the message in a new window, the window does not appear full screen so I must always click the ‘Maximise’ button. How can I make the window open maximised by default? (more…)

When going to the ‘Start’ menu > ‘All Programs’ nothing happens (i.e. the list of programs does not appear). The computer is a Pentium 4 2.4 GHz with 512 MB RAM running Windows XP. (more…)

I would like to move all my email messages from Outlook Express to Outlook. What is the best way to export all my email messages to Microsoft Outlook? The computer is running Windows XP. (more…)

Recently I purchased a Canon A520 digital camera which came with the ZoomBrowser software. When attempting to run this software, the following message appears: ‘Zb Module has encountered a problem and needs to close’. On clicking the button for more information, the explanation given is that the fault occurred in application ‘zoombrowser.exe’ in module ‘zbdmv.dll’. Reinstalling the software does not fix the problem. The computer is running Windows XP Professional. (more…)