On starting the computer an error message appears advising that ‘ScannerFB has encountered a problem and needs to close’. This began after downloading a batch of Windows updates. I have read this problem is related to HP scanners, but I do not have an HP scanner connected to the computer and have never owned an HP scanner. Also, the updates downloaded from Microsoft had no connection with HP. How can I stop this error appearing on startup? The computer is running Windows XP. (more…)

There is a background process which loads called ‘StatusClient.exe’. According to the Windows Task Manager, this process takes 50% of the CPU usage and makes the computer run very slowly. However, ending the process means that I can no longer use the taskbar or Start menu, and can only switch between running programs using ALT-TAB. Restarting the computer temporarily resolves the problem, until the StatusClient.exe process begins hogging the CPU again after a few minutes of computer usage. The computer is running Windows XP SP2, with AVG Antivirus Free, Windows Defender, and Spybot Search & Destroy. (more…)