My PII 400 MHz runs Windows 98 with 128MB RAM, 60GB hard drive with a Creative Labs AWE64 Sound Card and 64 MB GeForce2 400 MX Video card. Recently I upgraded the video card and the size of my hard drive. Now, when closing down my PC, the following message appears: ‘Msgsrv32. An error has occurred in your program. To keep working anyway click Ignore and save your work in a new file. To quit this program click Close. You will lose information you entered since your last save’. I press Close. Then the following message appears: ‘Msgsrv32. This program caused a general fault protection fault at CTPNPSCN.DRV at ….’. I have visited the Creative Labs site to try to find an updated driver but couldn’t find any. Is there anything else I can do to resolve this problem? (more…)

I use Word 2000 and a HP 3.0 scanner with HP Paperport. Recently I inserted an image into a Word Document direct from the scanner. Now when I try to scan documents to Paperport, a message appears advising that my Logitech camera is off-line, and the scanner no longer operates. I would be grateful if you could tell me how to overcome this problem. (more…)

After following your instructions on reinstalling my scanner software in your column on the 29th January 2000 I am still unable to use the scanner (the boot up error messages have gone though). When attempting to use the Scanner, I get an error message stating that the scanner is in use by another application. I don’t think it is but it is hard to tell by the cryptic names listed by the Task Manager. In attempting to fix this problem I tried another tact and went and tried the ‘Add Hardware’ wizard. When I selected the HP 5100C, a message appeared saying that the device is already installed but ‘the drivers for this device are not installed (code 28)’. On attempting to reinstall the drivers using the Windows 98 SE CD and the HP Scanner CD no drivers could be found. Any further ideas? (more…)

I have a Pentium III computer running Windows 98SE and am unable to use my Canon FB 630P scanner. The computer doesn’t detect the new scanner. The scanner worked perfectly when it was installed on my old Pentium computer. Any ideas? (more…)

We had a Pentium 75Mhz running Windows 95 to which we added a HP ScanJet 5100C colour scanner. We had no problems with this setup until we upgraded to a Pentium III 600Mhz running Windows 98SE. Now I’m having problems installing the scanner. I did something wrong on my first attempt and in attempting to fix it in the Control Panel I think I inadvertently deleted something which I shouldn’t have. Now, every time the computer boots up, a message appears saying ‘Cannot find a device file that may be needed. Registry refers to it but file no longer exists. If deleted on purpose, try uninstalling the software. If you still want it, try reinstalling it’. The file being referred to in the error message is ‘Hpsjvxd.vxd’. Having followed the error messages instructions a hundred different times I still get the message. I have been able to install the scanner but there is an error message regarding its drivers not being correctly installed. I have downloaded the latest drivers from the internet but when attempting to install them nothing appears to happen (no error message though). In short, I cannot use the scanner. Any ideas? (more…)