My computer is running Outlook Express 6 on Windows XP SP3. Recently, I seemed to have experienced a two-week email drought where I kept getting the “No new messages” message, although I was able to send emails. When it became clear that I wasn’t just unpopular but that people were trying to send emails to me, I contacted my ISP who, through various trial and error means, determined that the emails were leaving their server, but were somehow not making it into the Inbox. There is no spam or message rules operating on Outlook Express or through security software, and the problem was rectified by deleting the email account and then re-adding it as a new email account (with exactly the same settings!) so that email is now being received. Is there any way that I can find the missing emails which, according to my ISP, were downloaded but which never appeared in our Inbox? From one of your earlier hints I tried compacting the message folders, but to no avail! (more…)

When trying to use Mac Mail on my Apple iMac to check my ISPs email a message appears saying that my password is incorrect. I have verified the password with my ISP but it still does not work. (more…)

Having downloaded and installed Windows Live Messenger from the Microsoft website I am having a problem directly accessing my email from within Live Messenger. Clicking on the Mail icon within Live Messenger it requests me to sign-in and then the following message appears: “Recovering the Live Windows Database”. Shortly after, an error message appears: “Windows Live Mail could not be started as could not open the Live Mail Message Store. Existing messages under Orphaned Accounts 0×00000000.2”. Then a final message pops-up: “Computer may be out of memory or disk full 0×80070002”. There is plenty of memory and disk space, and all the other Live Messengers accounts on the computer work perfectly, it is just my account. The computer is running Windows XP Service Pack 3 with all updates. (more…)

To read email I have been using my ISPs webmail interface rather than Outlook Express. However, I would like to start using Outlook Express again as it seems to be faster than webmail. When I open Outlook Express and click on the “Send/Receive” button there are 194 messages waiting, all of which I have already read on webmail. I cannot delete these messages without reading them, which involves downloading all the messages. However, I cannot download all the messages as my connection drops out long before all have downloaded. The computer is running Windows XP. (more…)

Every time I hover over a link in Safari a small pop-up box appears with the URL. How can I get rid of these annoying boxes? The computer is running Mac OS 10.5.6. (more…)