Recently I upgraded to Microsoft Office 2010 Professional Plus and found that the spell check function in Outlook Express no longer works. Can you help restore this functionality? The computer is running Windows XP. (more…)

Using Windows XP with Outlook Express I have not been able to access emails sent from any commercial enterprises such as Qantas, PC Authority, NRMA, and Princes Cruises to name a few. All that I see is the normal email header – From, Date, To, Subject and then there is nothing in the body of the message. Is this problem at my end or their end? Have I somehow unticked a critical box along the way? I have tried opening the Message Source for such problematic emails but that doesn’t produce anything which I can use. (more…)

My old computer stopped working so I purchased a new laptop computer. Once the computer was setup I reactivated my old email account. However, certain emails are not displaying: it will show some sent emails, but does not show any deleted items or folders that I setup. Some people have also said that emails sent to me are bouncing back, but I am receiving some other emails. Any assistance with this issue would be appreciated. (more…)

Whenever I attempt to open a PDF file in Internet Explorer (through a website link or email message) either a blank page appears (with “Done” at the bottom of the screen) or a page appears with text saying “Internet Explorer cannot display the webpage” with a button with a “Diagnose Connection Problems” button. When I click the button a Windows Network Diagnostics window appears with the message “Windows did not find any problems with this computer’s network connection”. At the moment every time I need to open a PDF file I need to right-click on the file and select “Save Target As…” then save the file to my computer and open the file locally. The computer is running Windows Vista Home Premium and Internet Explorer 8. (more…)

Web pages on the computer do not render correctly – instead of displaying the page in the correct colours it only has black and white graphics together with the headings in black outline. This also results in some of the text on the page overlapping making it very difficult to read. How can I fix this problem? (more…)