Recently I purchased a new computer plus a new 56K modem. The computer is running Windows XP Home Edition. My ISP set-up gave me no problems using my old computer, however, as soon as I tried accessing the internet with my new set-up I had five different error messages (718, 678, 734, 721, and 797). The connection only takes place after I turn off the computer and back on again (of course) and only then after several more attempts. When a connection is established, the access time is unacceptable (up to a minute). I have contacted the ISP who suggested putting two commas in front of and after the phone number (done) and extra modem initialisation command (at&fx3). But neither suggestion has fixed the problem. Can you help? (more…)

When a modem engages the telephone line (to use the Internet) is it possible for something such as a relay device to operate which disconnects all the other devices on the line, thus eliminating any interference from them while the modem is connected to the internet? (more…)

My Pentium 200, 64 MB RAM, 2 GB HDD runs Windows 98. Previously the set up was a Pentium 75 with a 56k Tasmanian Devil external modem working and connected to the net. Since upgrading the computer and installing a SVGA video card, the modem won’t work. Wiping the hard drive and installing the modem again has not fixed the problem. Can you help? (more…)

I have obtained an old Pentium running Windows 95. I have attempted to install the internal modem from my 486 in the Pentium but have not been able to connect even though I have had the telephone assistance of my internet provider who has told me what to check and held my hand while doing all the checks. A friend told me that an internal modem would not work on a Pentium and that I should buy an external modem. My question is ‘is this right?’. The internal modem is a 33.6 and works when installed in the 486. A standard modem driver is used and it is installed on COM3. (more…)

1 - 2 minutes after being online I am disconnected. Is this a fault of my ISP or my computer? (more…)