Outlook 2007 opens successfully when using the Administrator user. However, when logged on as a different user the program appears to start loading normally with the opening screen but then ceases with the following message: “Microsoft Office Outlook. Cannot start Microsoft Office Outlook. Cannot open the Outlook window”. Clicking the OK button closes the message and the net result is that Outlook does not open. The computer is running Windows Vista. (more…)

Whenever I open a Word document the following message appears: “D:\.doc is being used by . Do you want to make a copy?”. This happens for every document and is quite tedious because I need to click the “Cancel” or “Close” button in the dialog box before I can work on the document. I am logged onto the computer using an administrator account. The computer is running Windows XP Professional SP3. (more…)

Whenever I open a Word document email attachment the document opens but is immediately followed by this message: “Microsoft Visual C++ Runtime Library. Runtime Error! Program – C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE”. Clicking OK closes Word and the document. The computer is running Windows XP with Office 2002. (more…)

Recently I read an article about cloud computing and the Microsoft Office Web Apps available at office.live.com. Since I don’t have Microsoft Office installed on my computer this seemed like a good way to access the applications for free. However, I don’t quite understand the concept of cloud computing and how it works – could you explain this a bit further, particularly regarding Microsoft Office Web Apps? (more…)

Recently I purchased a new computer running Windows 7. On my old computer I used the inbuilt Window XP backup utility to make a backup of my data into .bkf files. However, Windows 7 does not recognise these files so I found a utility within Windows 7 called NTBackup which is able to open the files. This program does seem to work but I cannot recover my Outlook files. The program skips these files during the recovery and says “Warning: Unable to create “C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook - skipped. Reason: Access is denied”. Can you help with recovering these files? (more…)