I use the Seagate DiscWizard 2003 hard drive utility for backup purposes. The feature I like is the duplication of hard drives. The utility has a maintenance and partition function which occasionally doesn’t work. The utility starts but shortly stops and returns to the main window. Reinstalling the program has not fixed the problem. The computer is a Pentium 4 2.4GHz running Windows XP. (more…)

Having problems with my computer I returned it to the manufacturer who found and fixed numerous viruses, and also installed Norton Anti-Virus 2004. Now, whenever I try to open a PDF attachment to an email the PDF does not open. I have uninstalled Acrobat Reader and reinstalled it without fixing the problem. The computer runs Windows XP. (more…)

Norton Antivirus deleted a virus and then I could not open Adobe Type Manager email attachments. After uninstalling ATM, whenever I attempt to open an ATM attachment the following message appears ‘Can’t find program.exe’. There doesn’t seem to be a program.exe on my computer. Should I reinstall ATM? The computer is running Windows Me. (more…)

The computer hangs when attempting to load Adobe Acrobat reader within Internet Explorer to view PDF files. However, if the reader is already loaded PDF files will open. Secondly, Lizard Tech’s DJVU 3.1 (image compression software) gives the message ‘SDK not properly installed. Please reinstall’. (more…)

My computer has successively run versions 4 and 5 of Adobe Acrobat Reader without a problem. Recently, when seeking to download a PDF file, I was invited to download version 6 of Acrobat Reader. During the installation of Acrobat 6 a message appeared saying that my operating system (Windows 2000) was not sufficiently up-to-date. So, the installation proceeded to download the necessary updates. Now, whenever I try to download a PDF, I end up with a variant form of Word document (still with a PDF extension) that is simply a mass of code. Acrobat 6 purports to be installed as the Acrobat splash screen appears if I try to open the PDF directly. I have reinstalled Acrobat 6 but this has not improved matters. The same files can be downloaded to, and opened on, my husband’s Compaq Presario 1200 laptop (running Windows Me and Acrobat 4) but, as soon as they are transferred by floppy to the Dell they immediately become the Windows files of code mentioned above. (more…)