I am running Windows Me and a SM56 Speakerphone Motorola Modem with AOL 7 as my ISP. At least once during each internet session a ‘Goodbye’ message appears and I must reconnect to the internet. AOL 7 tells me that my modem is causing the problem. How do I correct this problem? (more…)

Norton Utilities is installed on my home computer but unfortunately I cannot get Speed Disc to work. The particular problem is that Speed Disc constantly restarts after running for about 14 minutes. I have systematically shut down all other programs and utilities, done a clean reboot, used task manager to ensure nothing is running, etc’¦ all to no avail. The Windows defragmentation utility doesn’t work either. I am running Windows 98. (more…)

When starting Windows XP the following message appears: ‘Runner Error - Invalid Backweb application id 7288971′. After clicking OK, Windows appears to run normally. What is this application and how can it be deleted? Also, after 20 minutes of ‘inactivity’ (no movement of mouse) my internet connection is terminated. How do I stop this from happening? (more…)

Lego Chess (a PC game) will not work under Windows XP. I have tried the Windows XP compatibility program but without success. My computer is an AMD Athlon XP 1600+ with a 40 GB hard drive, nVidia Ge Force 2 MX/MX400 and a Creative SB Live sound card. Do you have any suggestions? (more…)

Whenever attempting to open a family history program I receive a Run Time Error 3051 indicating that the program is already open exclusively by another user. Consulting the manufacturers site FamilySearch.com reveals that many other users have experienced a similar problem. They report that removing the McAfee Virus Scan software (which I also use), loading the program, then reinstalling Virus Scan overcomes the problem. I would like to try this but I am unsure whether uninstalling Virus Scan will require me to reload all the updates since initial installation. Can you advise me? How do I avoid losing my updates? (more…)