A problem has occurred with the installation of Mozilla Firefox on my computer and I need to reinstall the software. Is it possible to save my current bookmarks so that they can be brought back into the new version of Firefox? The computer is running Windows XP. (more…)

Having been a reader of your columns for quite a while I recall that you previously recommended using Spybot Search & Destroy and Ad-Aware. However, when now mentioning scanning software you don’t usually recommend these packages but instead talk about Microsoft Security Essentials and NOD32. Why is that? (more…)

If you need to quickly type a single number on your iPhone, then tapping the number key (to switch from the alphabetic keyboard to the numeric keyboard), followed by tapping the number, then tapping the alphabetic keyboard key (to return to the alpha keyboard) is a long-winded process involving three taps. However, this can be shorted to one tap and drag. Tap and hold the number key (you will notice the numeric keyboard appears without needing to lift your finger from the screen) and then without lifting your finger drag across to the number you wish to insert and then release your finger. That number will be typed/inserted and the keyboard will then flick back to the alphabetic keyboard without any further taps.

Recently I purchased a new laptop running Windows 7 64-bit. However, many of the websites which I visit use Flash so I need to use the 32-bit version. I am suspicious that something may be wrong with the installation of Flash on my computer as when I use Internet Explorer I can no longer open any new programs as all the computer memory is consumed – I need to keep the Task Manager open and kill the IE 32 before other things will work. I am loathed to uninstall and reinstall Flash since the plug-in seems to automatically upgrade itself. Any ideas are welcome. (more…)

When attempting to install some new software on my Windows XP computer a message appears during the installation wizard that says “The following error occurred on file: C:\WINDOWS\System32\ioctlvdd.dll. Access is denied”. Around the time this error began to occur I remember that a Trojan virus or alike was detected, quarantined, and deleted. Do you have any advice on how this problem can be solved? (more…)