I recently purchased a Palm m505 palmtop computer from eBay. After installing the Palm Desktop software on my Windows 2000 computer I attempted to run the software. However, the program crashed with an access violation message. At first I thought this might be a specific problem with Palm Desktop, so I decided to uninstall the program through the ‘Add/Remove Programs’ control panel. However, when attempting to open the control panel the same access violation error message appears. The same error occurs when trying to use either Palm Desktop or the Control Panel through Safe Mode. A search of Google indicates this is a common problem, but I have been unable to find a resolution.